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Frequently Asked Questions


The service
If the government delivers on its commitment of a 2Mbits/sec Broadband speed for everyone, won’t this be fast enough for most people? 
A speed of 2Mbits/sec would be an improvement on what we can currently get and for some uses would work well. But there are several things that would still work poorly at 2Mbits/sec, including TV catch-up, internet-based phone services and downloading films and files.  It’s also likely that even if the government does deliver on this promise, our communities will be at the back of the queue. And the technology used means it would not be possible to get faster service for a long time unless we do something ourselves.

What difference would a better broadband service make?
While today in Monyash, a 13Mb podcast typically takes 2½ minutes to download, a speed of 2Mbits/sec would mean it takes just 36 seconds.  A 1.2GB film that today takes 3¾ hours to download, if it downloads at all, would take 55 minutes, and if speeds were up at 30Mbits/sec, would take just 6 minutes. Of course it’s impossible at this stage to know what download speeds might be achievable and it’s not all about download speeds anyway. Equally important are the services that become possible with better broadband like TV on demand, telephone over internet and social networking.

Will I be able to get a better phone service?
You should be able to get Internet-based phone services, but this project will have no effect on mobile phone reception. 

Will I be able to get different TV services, eg cable?
You should be able to use BBC’s iPlayer, 4OD, ITV Player and other streaming services.  The broadband project won’t bring cable TV to the area.

Does it matter what exchange I’m connected to?
No. Either your existing line will be used in some way, or if that’s not feasible then you would have a wireless connection.

Does it matter how far out of Monyash I am?
It might do.  We’re talking to prospective suppliers about how they can reach outlying premises and what the cost would be.


Contracts and costs
How much will it cost?
It’s too early to say for sure but the charge per connection is likely to be between £25 and £35 a month.  Over winter 2012/13, we’ll be working with possible suppliers to understand the costs.  And before we move forward we will need to ensure we have enough customers who commit to take up the service at the agreed rate.

What level of demand is required for go-ahead?
We don’t currently have numbers from the prospective providers, but that’s one aspect we’re working on.

If I’m among the first to sign up and pay for a new service, will I end up paying more than people who join subsequently?
No.  If anything we expect it to be the other way round.  It will depend on the proposal from prospective suppliers but we hope that the installation costs for people who join at the beginning will be spread over the term of their contract.  For people who join later, there may be a connection charge.

If I don’t join up straight away, can I still join up later?
You certainly will be able to but the practicalities and the cost will depend on the technology that is eventually chosen.

Will the new service include a minimum contract term?
Almost certainly.  This will depend on how suppliers respond to our Invitation To Tender, but we would expect a two-year term.  It’s just possible some suppliers might offer one year, but we’d be surprised if that were the case.


Timescales
Can you tell me the earliest date that a new Broadband service could be available so I know whether to sign up to an existing service and a minimum contract duration now?
It’s hard to say at the moment until we do some more detailed planning.  But given that the DEFRA funding application paperwork is detailed and involved, that we have to go through a formal competitive tender and we will need to talk to Peak Park about planning, our current best estimate is November 2013.

Technology
How will connections be installed?
One of the suggested schemes is wireless on the back of the fibre optic cable that delivers broadband to school. There may be a need for customers to have a small receiver on their premises. The second suggested scheme is a mixture of wired and wireless, with buildings in the main part of Monyash having their existing line connected to the school’s fibre optic cable.  We're also just beginning to talk to a project in rural Lancashire that's going to deliver broadband entirely using fibre optic cables.

How will Flagg and Sheldon get a service from Monyash school?
The plan would be to have a small number of wireless repeaters between Monyash and Flagg and Sheldon.  Prospective suppliers haven’t yet gone into detail about where these would be or how many they would need.

I hear questions about radiation. Is WiFi safe?
Scientific studies to date find no health risks associated with using WiFi. The devices are fairly low-powered and they're not used against the body. Here are two articles about the current view on WiFi safety - one from the Health Protection Agency http://www.hpa.org.uk/Topics/Radiation/UnderstandingRadiation/UnderstandingRadiationTopics/ElectromagneticFields/WiFi/
and one from a Physics Forum http://www.physicsforums.com/showthread.php?t=177401


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